At our company, we understand that timely and reliable delivery is at the heart of a satisfying customer experience. Whether you are ordering a single item or making a bulk purchase, our delivery policy is designed to provide clarity, flexibility, and peace of mind. This document outlines our delivery policies, including delivery methods, timeframes, costs, and guidelines for both standard and express shipping options.

Our Delivery Options

We offer two main delivery options to our valued customers: Standard Delivery and Express Delivery. Both options are designed to accommodate different needs and time sensitivities, ensuring that you receive your items promptly and securely.

Standard Delivery

Timeframe: 3-5 Business Days

Our Standard Delivery service is ideal for customers who are not in a rush to receive their items. This option is the most economical and is available for all of items in our catalogue.

·       Delivery window: 3 to 5 business days from the date of dispatch

·       Applicable regions: Most areas within our domestic shipping network

·       Tracking: Full tracking available; customers will receive a tracking number via email or SMS

·       Notification: Automated notifications will be sent at key stages, including dispatch and out-for-delivery

Express Delivery

Timeframe: 1-2 Business Days

For customers with urgent needs, our Express Delivery service ensures your order arrives as quickly as possible.

·       Delivery window: 1 to 2 business days from dispatch

·       Applicable regions: Available in most metropolitan areas and select major regional centres

·       Tracking: Priority tracking and delivery status updates

·       Notification: Real-time alerts on order progress and estimated delivery time

Order Processing Time

All orders are processed within 24 hours of being placed, excluding weekends and public holidays. 

Shipping Costs

48hr Tracked Delivery: £4.99.

·       24hr Tracked Delivery: £5.99.

Customers will be able to view and select their preferred shipping method during the checkout process, with all costs clearly displayed before confirming the purchase.

Delivery Restrictions and Exceptions

While we strive to deliver within the stated timeframes, some circumstances may cause delays:

·       Remote or rural addresses may experience slightly longer delivery times

·       During peak periods (e.g., holidays, sales events), delivery times may be extended due to high demand

·       Severe weather or unforeseen logistics issues may impact transit times

·       Certain items may require additional handling time (e.g., oversized goods or items requiring special packaging)

Customers will be notified of any significant delays as soon as possible.

Order Tracking and Communication

We provide robust tracking and communication throughout the shipping process. Upon dispatch, customers will receive a tracking number via their chosen contact method, allowing them to monitor their order's journey from our warehouse to their doorstep.

Our customer service team is available to assist with any queries regarding the status of your order or delivery.

Delivery Process

Once your order has been processed and dispatched, our trusted logistics partners will handle the transportation and delivery. Our delivery agents are trained to handle packages with care to ensure your items arrive in pristine condition.

Signature on Delivery

For high-value or sensitive items, a signature may be required upon delivery to ensure secure receipt. If you are unavailable at the time of delivery, alternative arrangements may be made, such as redelivery or collection from a local depot.

Contactless Delivery

Where possible, we offer contactless delivery to promote safety and convenience. This may include leaving the package at your doorstep or in a designated safe location.

Age Verification

If applicable age verification will be required at the point of delivery (ie. if your hamper contains alcohol) Please ensure that you are present to accept the delivery with the relevant identification. By placing your order with us you are confirming that the recipient is aged 18 or over.

Failed Deliveries and Redelivery

In the event that a delivery attempt is unsuccessful, our partners will leave a notification with instructions on how to arrange redelivery or collect your order from the nearest depot. Additional charges may apply for repeated failed delivery attempts.

Returns and Exchanges

If you are not satisfied with your purchase or have received a faulty or incorrect item, our Returns and Exchanges Policy outlines the process for returning items, including eligibility, timeframes, and any applicable shipping costs.

Customer Responsibilities

·       Please ensure that all delivery details provided are accurate and complete to avoid delays.

·       Notify our customer service team promptly if you need to change your delivery address after placing an order.

·       Be available to receive your delivery or arrange for someone to do so on your behalf, especially for signature-required items.

FAQs

·       Q: Can I upgrade from Standard to Express after placing my order?

·       A: Please contact customer service as soon as possible; upgrades may be possible if your order has not yet been dispatched.

·       Q: Are weekends included in the delivery timeframes?

·       A: No, all quoted delivery windows refer to business days only.

·       Q: How do I track my order?

·       A: Tracking information will be sent to you upon dispatch. Contact Us

If you have any questions or concerns regarding our delivery policy, please reach out to our customer service team via email or phone. We are committed to providing exceptional service and ensuring your satisfaction every step of the way.

Our delivery policy is designed with your convenience in mind, offering both standard and express delivery options to suit your needs. Whether you choose the cost-effective flexibility of standard shipping or the speed of express service, you can trust us to deliver your orders safely and on time.

Deliveries During Hot Weather

When we have unexpected hot weather, to ensure your gift is fresh and arrives with the recipient in the best quality, any hampers with perishable items in will have to be delivered on a different date. We would like to assure you that our delivery services will resume as soon as temperatures decrease. You will be notified promptly with a new delivery date. Thank you for your understanding.